Job Title: Manager Operations

Role is for the position of Manager Operations in Transfer Agency AML KYC Team in the capacity of an individual contributor or People manager and requirement is to ensure high quality service to the Client ensuring that risks are minimized, and profit is maximized through effective management of costs/resources. Role expectation is also to ensure that process and procedures are continually reviewed, improved, the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly reviewed to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work workplace. The job also entails regular interactions with Onshore teams and managing team so that the employee motivation levels are high.

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)





Circa 50% to 100% of time spent managing people / direct and indirect reports
Circa 50%-90% of time spent in processing / technical aspects of the process (as outlined below)
Lead User Acceptance Testing for the business (as and when required)
Lead Projects for both Onshore and GSC (based on business objectives, targets and requirement)
Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
Regular liaison with Onshore teams
Manage transformation and growth
This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
Checking transactions and activities (depending on business requirement)
Various Investigations and escalations from Client
Reconciliation of cash and unit accounts, which includes investigation of brea

📌 Manager Operations (India)
🏢 HSBC Global Services
📍 India