Overview
Mission Critical Services for Microsoft Security Cloud (MCSfMSC) helps enterprise customers maximize the reliability, resilience, and business value of their Microsoft security investments. The team provides proactive technical guidance and coordinated support across Microsoft’s security cloud portfolio (Defender, Entra, Intune, Purview, Security Copilot, Sentinel), while also serving as a critical escalation partner during high-impact incidents and service disruptions. It helps customers strengthen their security posture, prepare for operational risks, accelerate adoption, and restore stability quickly when urgent issues arise—bringing together the right engineering expertise, coordination, and communication across the customer, support, product, and development teams.
A successful Customer Lead Engineer combines deep technical credibility in cloud security with exceptional customer leadership and orchestration skills. They translate complex technical conditions into clear business impact, coordinate the right Microsoft teams to investigate and resolve customer issues,



and maintain confidence with senior stakeholders throughout both proactive engagements and critical situations. The strongest people are accountable, calm under pressure, and curious: they identify risks before they become incidents, drive durable solutions rather than temporary fixes, and advocate effectively for both the customer and Microsoft while maintaining a high bar for communication, operational excellence, and trust.

Responsibilities
Strategic Technical Leadership: Serve as the Customer Lead Engineer (CLE) for assigned strategic customers, acting as the primary engineering advocate and technical lead for the MCSfMSC engagement. Develop a deep understanding of each customer's security architecture, business goals, and operational setting, and represent the engagement with stakeholders up to and including the CISO level. - Technical Escalation Management: Directly engage and swi

📌 Customer Experience Engineering (Bengaluru)
🏢 Microsoft
📍 Bengaluru