Job Description
Who we are looking for:
This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Officer is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting.
What you will be responsible for:
The responsibilities of this role will include, but will not be limited to:
Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve.
Participate in Virtual Team meetings and work upon various Management materials for the client service unit.
Prepare Reports related to various asks from Client Service Management.
Produce robust, accurate reporting to provide Client Service Management
Implement and maintain data quality checks for various client service project materials




Monitor progress to ensure projects stay on track and escalate issues timely
Track risk items for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
Promote a team-oriented cross-business and jurisdiction environment that fosters change and innovation.
Assists with compliance reviews, controls, and audits as appropriate.
Proactive identification of client needs and potential internal issues impacting client satisfaction.
Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
Liaise with internal operations team, shared service teams and other business units as required to escalate and resolve client's service/

📌 Client Implementation (Hyderabad)
🏢 State Street
📍 Hyderabad