About Amber WellnessAmber is a premium beauty and wellness brand focused on delivering exceptional spa and personal-care experiences. We are looking for an energetic, commercially driven and customer-focused Spa Manager to lead our Nungambakkam branch.

This is not just an operations role. The Spa Manager will be responsible for sales growth, customer retention, team performance, service quality and overall branch profitability.

Key Responsibilities1. Sales & Revenue Growth

- Own the daily, weekly and monthly revenue targets of the branch.
- Drive spa service sales, packages, memberships, upgrades and repeat visits.
- Increase average bill value through effective upselling and cross-selling.
- Monitor daily sales performance and immediately act on gaps.
- Develop local sales initiatives and promotional campaigns to increase footfall.
- Convert enquiries, walk-ins and existing customers into paying and repeat customers.
- Build a strong database of customers and drive systematic follow-ups.

2.

Customer

Experience
- Ensure every customer receives a premium Amber experience from arrival to departure.
- Personally handle important customers and service recovery situations.
- Track customer feedback, complaints, reviews and satisfaction.
- Build strong relationships with regular and high-value customers.
- Drive repeat visits and customer retention.

3. Team Management
- Lead, motivate and manage therapists, reception/front-office staff and other branch employees.
- Set explicit individual sales and performance targets.
- Conduct daily team briefings and performance reviews.
- Monitor staff productivity, attendance, grooming and discipline.
- Train the team on service standards, customer handling and sales techniques.




- Recognise high performers and take corrective action when required.
- Build a positive, accountable and high-performance team culture.

4. Operations
- Ensure smooth day-to-day functioning of the spa.
- Maintain Amber's service, hygiene, grooming and operational standards.
- Ensure rooms, equipment, linen, products and facilities are maintained properly.
- Manage appointments, therapist allocation and customer flow efficiently.
- Monitor inventory and minimise wastage.
- Ensure all SOPs are followed consistently.
- Coordinate with management regarding maintenance, procurement and operational issues.

5. Marketing & Local Business Development
- Actively participate in branch-level marketing initiatives.
- Build partnerships with nearby hotels, corporates, gyms, salons, residential communities and businesses.
- Generate local leads and corporate opportunities.
- Promote offers through WhatsApp, social media and customer databases.
- Track campaign performance and customer conversions.

6. Financial & Business Control
- Monitor daily revenue, expenses, discounts and profitability.
- Control unnecessary costs and operational wastage.
- Ensure proper billing and cash-handling procedures.
- Prepare daily and monthly branch performance reports.
- Analyse key business metrics and recommend actions to improve profitability.

Key Performance IndicatorsThe Spa Manager will be measured primarily on:
- Monthly Revenue




- Daily Sales Achievement
- Average Bill Value
- Number of Customers
- Customer Retention / Repeat Visits
- Membership & Package Sales
- Upselling & Cross-selling
- Therapist Productivity
- Customer Reviews & Satisfaction
- Lead Conversion
- Staff Attendance & Performance
- Branch Profitability

Ideal CandidateWe are looking for someone who is:
- Highly energetic and target-oriented
- Strong in sales and customer relationship management
- Confident in leading a team
- Excellent at communication and people management
- Commercially minded and comfortable working with numbers
- Proactive, disciplined and solution-oriented
- Passionate about hospitality, beauty, wellness or premium services
- Comfortable taking ownership rather than waiting for instructions

Experience
- 3+ years of experience in spa, salon, wellness, hospitality, luxury retail or a similar customer-facing business.
- Prior experience managing a branch/team is preferred.
- Strong sales and team-management experience is highly desirable.

What Success Looks LikeWithin the first 90 days, the Spa Manager should be able to:
1. Establish strong daily sales discipline.
2. Improve team productivity.
3. Increase average customer spend.
4. Build a solid repeat-customer pipeline.
5. Improve package and membership sales.
6. Strengthen customer reviews and experience.
7. Create a high-performance branch culture.
8. Consistently move the Nungambakkam branch toward its revenue and profitability targets.

PositionRole: Spa Manager

Brand: Amber Wellness

Location: Nungambakkam, Chennai

Employment: Full-time

Reporting To: Management

Compensation: Competitive salary + performance incentives

📌 Salon Manager (Chennai)
🏢 Amber Wellness
📍 Chennai