Experience: 12 years relevant experience

Location: Bangalore / Hyderabad

Role Summary

A Salesforce Architect with Life Sciences domain expertise is responsible for designing, governing, and delivering scalable Salesforce solutions that support pharmaceutical, biotechnology, clinical research, regulatory, quality, and commercial operations while ensuring compliance with GxP, FDA, and data privacy regulations.

Why This Role Matters

This role is critical to ensure seamless support on RACT and SiFi application which are GxP and Crown Jewels applications respectively. Senior technical person is required to analyze existing issues and suggest to enhance these applications.

What You’ll Do

- “1. Lead Salesforce solution architecture and technical delivery across multiple releases. Define end-to-end architecture, ensure alignment with business and enterprise standards, and oversee the completion of project deliverables including solution design, technical specifications, integration architecture, deployment documentation, and technical design reviews.
- Collaborate with Product Owners, Technical Project Managers, developers, and cross-functional teams throughout the Agile development lifecycle. Manage Salesforce backlogs, define technical solutions, review user stories and acceptance criteria, provide architectural guidance, and support development, testing, and UAT activities to ensure successful delivery.
- Lead post-release support and hypercare by monitoring system health, integration performance, and production issues. Drive root cause analysis, impact assessments, emergency changes, deviations, and CAPAs while partnering with Development, Integration, Infrastructure, and Support teams to implement sustainable solutions.
- Serve as the primary technical point of contact for Salesforce L2/L3 support. Conduct solution demonstrations, technical knowledge transfer, and user enablement sessions. Review and maintain technical documentation, standard operating procedures, release documentation,



and platform governance artifacts.
- Deliver operational excellence by implementing Salesforce platform best practices across Sales Cloud, Service Cloud, Experience Cloud, and integrations. Act as the technical SME for Salesforce architecture, automation, security, data management, integrations, and reporting while driving continuous improvement, platform optimization, and innovation.
- Participate in architecture review boards, governance meetings, and stakeholder discussions to align technical solutions with business objectives. Provide regular project updates, own technical risks and issue resolution, and collaborate with QA, DevOps, Security, and Validation teams to ensure compliance, system reliability, and successful project execution.

Tech Stack Snapshot

Salesforce Architect with Lifescience domain expertise

Must-Have Skills

- 12 years of experience in people management/team supervision in software development.

12 years of technical support experiences in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration. Ideally in biotech/pharma/CRO
- Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
- Prior experiences in design, build, test and deploy application configuration and integration changes using Salesforce’s Copado DevOps platform.
- Excellent documentation skills. Ability to analyze the business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
- Proven analytical and problem-solving skills”

Good to Have





- Salesforce Admin Certificate
- Prior experience in ServiceNow/SPARC, Azure, and IDM.
- Knowledge of GxP and Computer System Validation process.

What Success Looks Like (6–12 Months)

- Analyze existing application and address all the issues which inturn reduces ticket inflow.

Enhance application with the best practises which will build confidence in client Why Join WinWire: Your Path to Qualified Excellence in the Age of AI

As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:

- AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology.
- Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist — reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft.
- Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization.
- Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point — it is a proven, recognized commitment to creating an environment where people genuinely thrive.
- People-First Environment: With a strong 4.0 Glassdoor rating, our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
- Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.

📌 Salesforce Architect -Lifescience domain expertise (Bengaluru)
🏢 WinWire
📍 Bengaluru