Job brief
We are looking for a City Lead for one of our prestigious key Clients in India to create long-term, trusting relationships with our customers and lead the operations for Pune and Mumbai. The City Lead role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities in and around the assigned account. The Base Location will be Pune- Vimannagar
Salary Package: 10 to 14 Lakh per Annum

What does a City Lead do?
City Lead responsibilities include developing robust relationships with customers, connecting with key business executives and stakeholders, and preparing reports. Account Lead also answers client queries and identifies new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position requires occasional travel.
Responsibilities
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships




Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders, and executives
Ensure the timely and successful delivery of our services according to customer needs and objectives
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify areas of improvement to meet the KPI targets
Prepare weekly/fortnightly/ monthly reports on account status
Collaborate with the team to achieve the targets
Assist with challenging client requests or issue escalations as needed.
Closely work with HO to update on all the developments
Requirements and skills
Proven work experience as an Account Lead, Key Account Manager, or relevant role
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives
Experience in FM will be an added advan

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