Job Purpose

To support the operational management, administration, and continuous improvement of the Microsoft 365 technology stack and end-user technologies. This role ensures a seamless, secure, and productive digital workplace experience by managing day-to-day services, supporting deployments, and resolving issues. The role contributes to the organisation’s digital transformation strategy by enabling user productivity, collaboration, and technology adoption.

Job Context

The Global IT Digital Workplace Specialist reports to the Global IT Digital Workplace Team Leader and works closely with the Digital Workplace Architect and support teams. Operating within the global IT function, the role focuses on the Microsoft 365 services and end-user technologies, supporting a diverse and geographically distributed user base. The role is instrumental in ensuring the effective delivery and support of digital workplace services aligned with business needs.

Job Dimensions

Daily operational support and administration of Microsoft 365
End-user technology deployment and lifecycle management




Collaboration with global IT teams and business stakeholders
Influence on user experience, adoption, and satisfaction
Support for compliance, governance, and security policies

Job Accountabilities

Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Viva, and Yammer.
Manage Teams Telephony and Meeting Room technologies, including Direct Routing, devices, and user policies.
Provide day-to-day support for end-user technologies, including imaging, provisioning, deployment, and decommissioning of devices.
Collaborate with the Digital Workplace Architect and support teams to resolve complex M365-related issues.
Monitor service performance using tools such as Microsoft Experience Insights and Endpoint Analytics.
Support user onboarding, training, and adoption initiatives to enhance digital maturity across the business.
Implement and maintain gove

📌 Global IT Digital Workplace Specialist (Halol)
🏢 Lucy Group
📍 Halol