* Define integration requirements between NICE CXone and core business
applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing
systems) using CXone APIs and pre-built connectors.
* Collaborate with engineering teams to leverage NICE CXone REST APIs for
custom reporting, real-time data feeds, and automation.

RESPONSIBILITIES

* Act as the primary technical product manager for the migration lifecycle:
discovery, design, configuration, testing, deployment, and hypercare.
* Partner with telephony and network teams to design secure SIP/VoIP
connectivity, WebRTC configurations, and carrier routing strategies within
the CXone ecosystem.
* Map legacy IVR call flows, routing scripts, and queue structures into
optimized NICE CXone Studio scripts.

QUALIFICATIONS

* Education: Bachelor’s degree in Computer Science, Information Technology,
Engineering, or a related technical field (or equivalent practical
experience).
* Experience:




* 5+ years of experience as a TPM, or Solution Architect in the
telecom/contact center domain.
* 3+ years of direct, hands-on experience leading NICE CXone (CCaaS)
migrations, implementations, and configurations.
* Technical Expertise:
* Deep understanding of the NICE CXone suite, including Studio routing, ACD,
IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
* Proven experience migrating complex, multi-site on-premises contact centers
to a cloud environment.
* Robust knowledge of telecom protocols and networking concepts (SIP, VoIP,
WebRTC, MPLS, VPN, firewalls).
* Experience with API integrations (REST/SOAP) and connecting CCaaS platforms
to CRM systems (e.g., Salesforce Open CTI).
* Methodology: Strong experience working in Agile/Scrum frameworks.

📌 CCaaS Application Developer (Chennai)
🏢 Ford Motor
📍 Chennai