About The Company

Russell Tobin is a leading staffing and workforce solutions provider committed to connecting top talent with innovative organizations across various industries. With a strong focus on quality, integrity, and client satisfaction, Russell Tobin has established a reputation for delivering tailored staffing solutions that meet the unique needs of its clients. The company prides itself on fostering a collaborative and inclusive work environment, promoting professional growth, and maintaining high standards of excellence in all its services.

Through its extensive network and industry expertise, Russell Tobin continues to be a trusted partner for organizations seeking to enhance their operational capabilities and achieve strategic objectives.

About The Role

We are seeking a talented Sr.

Salesforce

Administrator to help support our Go-to-Market systems team. This role is focused on providing foundational, day-to-day support for our sales and operations teams. The ideal candidate will serve as the first line of defense for end user support, focused on resolving access issues, troubleshooting standard platform errors, and performing minor configurations to keep our Salesforce environment running smoothly.

This position offers an exciting opportunity to work closely with cross-functional teams, ensuring the Salesforce platform effectively supports business processes and enhances overall productivity.

Qualifications

- 7+ years of hands-on experience as a Salesforce Administrator, demonstrating a strong understanding of Salesforce platform functionalities and best practices.
- Salesforce Certified Administrator (ADM 201) credential is highly preferred, validating your expertise in Salesforce administration.
- Excellent communication skills,



with the ability to interface effectively with end users to gather information, explain technical issues clearly, and provide timely updates on support tickets.
- Strong problem-solving skills, capable of deep diving into issues to identify root causes and implement effective solutions.
- Solid understanding of Salesforce standard objects such as Leads, Contacts, Accounts, and Opportunities, along with foundational security models including roles, profiles, permission sets, and sharing rules.
- Experience in user provisioning, de-provisioning, and managing access controls to ensure appropriate data security and user permissions.
- Proficiency in troubleshooting platform errors, managing routine configurations, and maintaining data hygiene standards.

Responsibilities

- Tier 1 Support & Triage: Act as the primary point of contact for basic end-user support tickets, answering questions related to Salesforce, and routing issues to appropriate teams for resolution.
- User & Access Management: Handle routine user provisioning, de-provisioning, and access modifications, ensuring users have the correct permissions to perform their roles effectively.
- System Troubleshooting: Investigate and resolve basic issues related to access, visibility, and error messages, capturing error details and reproducing issues for further analysis.
- Minor Configuration: Perform routine administrative tasks such as updating fields, page layouts, list views, reports,



and other out-of-the-box functionalities to optimize user experience.
- Data Maintenance: Assist with data hygiene activities, including data updates, simple data imports/exports, and maintaining data quality standards across the platform.
- Process Monitoring: Monitor existing automations like simple Flows or Validation Rules, and report recurring issues or failures to the product and engineering teams for resolution.
- Documentation: Maintain clear, comprehensive documentation on system processes, troubleshooting procedures, and standard operating procedures to support ongoing system health and user training.

Benefits At Russell Tobin, we value our employees and offer a comprehensive benefits package designed to support your well-being and professional growth. Our benefits include competitive salary packages, health insurance coverage, dental and vision plans, paid time off, and retirement savings options. We also provide opportunities for ongoing training and development, fostering an environment where you can expand your skills and advance your career. Additionally, our collaborative work workplace promotes work-life balance and recognizes individual contributions, ensuring you feel valued and motivated in your role.

Equal Opportunity

Russell Tobin is an equal opportunity employer committed to fostering an inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees and applicants are treated with dignity and respect, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that diverse teams drive innovation and success, and we are committed to providing equal employment opportunities to all qualified candidates.

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