Job Description
Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations? We are looking for an experienced Director – Support to lead a 100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes. Your Leadership Mandate As a key member of the India leadership team, you will: Lead and manage a 100+ member Support & Transaction Management organization Own the overall Support Operations and support ecosystem in India Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments Establish and improve SLA/SLO-driven support processes and operational governance Lead teams managing EDI, API, B2B transactions and integration workflows Drive proactive identification of incidents, transaction failures, systemic risks and performance issues Build a culture of operational excellence, accountability and continuous improvement Work closely with Engineering,



Product, CloudOps, Customer Success and global teams to improve platform reliability Develop leaders and build a high-performing, scalable support organization AI, Automation & Transformation You will play a key role in transforming traditional support operations through: AI-powered anomaly detection and predictive monitoring Automation of monitoring, triage and support workflows AI-assisted root-cause analysis and issue prioritization AI copilots, agents and workflow orchestration Data-driven operational insights and proactive customer-impact prevention What We're Looking For 12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environments Proven experience leading large technology support/operations teams (100+ preferred) Robust experience managing 24/7 Support Operations and escalation frameworks Experience with Transaction Monitoring, Application/Technical

📌 Director of Support (Vasanthanagar)
🏢 CareerXperts Consulting
📍 Vasanthanagar