Company: Right Gold Pvt. Ltd.
Department: Sales
Designation: Senior Sales Executive
Reports To: Floor Officer / Store Manager
Experience: Minimum 3 Years
Industry Experience: Jewellery Industry - Mandatory

1. POSITION OVERVIEW

The Senior Sales Executive will be responsible for driving jewellery sales, achieving assigned sales targets, handling customers professionally, providing accurate product information, generating repeat business and ensuring a high-quality customer experience.

2. Sales Achievement
- Convert showroom walk-ins into successful sales.
- Drive sales through effective product presentation and customer engagement.
- Upsell and cross-sell suitable jewellery products.
- Promote current collections, offers and special products.
- Focus on increasing average bill value and overall sales conversion.
- Develop repeat business and customer referrals.

B. Customer Handling
- Welcome and attend customers in a professional and courteous manner.
- Understand customer requirements, preferences, occasion and budget.




- Recommend suitable jewellery designs according to the customer's needs.
- Handle premium and high-value customers with proper attention and professionalism.
- Explain product details, weight, purity, making charges, pricing and other applicable information accurately.
- Build strong and long-term relationships with customers.
- Resolve customer queries professionally and escalate complaints when required.

C. Jewellery Product Knowledge
- Maintain robust knowledge of gold, diamond and other jewellery products.
- Understand basic jewellery terminology, purity, hallmarking and diamond specifications.
- Keep updated about new collections, designs and market trends.
- Clearly explain product specifications and benefits to customers.
- Ensure that no incorrect or unauthorized information is communicated to customers.

D. Customer Follow-Up & Lead Management
- Follow up with prospective customers after showroom visits.
- Follow up on quotations, enquiries

📌 Sr. Sales Executive (Rohini)
🏢 Right Gold
📍 Rohini