Kolkata, West Bengal

Job Summary

Service Delivery & Operations - Own end-to-end delivery of security services (vulnerability assessment and penetration testing, threat management, identity and access management, SOC/monitoring ,GRC services) against defined SLAs, KPIs, and quality benchmarks. - Establish and mature the security delivery function, including staffing, onboarding, training, shift management, audit readiness, and governance cadences. - Supervise and coordinate response to high-severity security incidents across regions, ensuring service availability with mínimal delay and business impact, and driving post-incident reviews and corrective actions. - Drive continuous improvement of delivery processes covering risk management, access control, change management, log management, backup and restoration, and SLA management. Client & Stakeholder Management - Act as the primary escalation point for clients and internal business stakeholders on security service matters. - Chair periodic service reviews and executive meetings to present security posture, open risks,



incident trends, and progress on key initiatives. - Manage contract and scope discussions, support RFP responses, solutioning, effort and cost estimation, and transition planning for current engagements. - Own P&L; or budget accountability for the delivery portfolio, identifying opportunities to grow revenue and optimize cost of delivery. Technical & Advisory Leadership - Provide technical direction to security architects, SOC analysts, penetration testers, and engineers; review complex security solutions and designs. - Ensure delivery aligns with security frameworks and regulatory requirements such as ISO 27001, PCI-DSS, NIST CSF, CIS Controls, and GDPR/data-privacy obligations. - Guide adoption of secure practices across on-premises and cloud environments (AWS/Azure/OCI), including cloud security posture, identity, and workload protection. - Contribute to the development and upkeep of security policies,

📌 Tower Lead (Kolkata)
🏢 HCLTech
📍 Kolkata