At Altera, our Mission is to be the most trusted provider of cutting-edge solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
- Experience & Knowledge:
- Knowledge of Application/Infrastructure Monitoring tools/solutions.
- DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
- Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
- Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
- Windows cluster, COM+, Log Parser




- Basics of Networking and Azure Monitoring
- Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
- Experience with ITSM tools such as Service desk/ServiceNow.
- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
- International support experience (preferably US or Europe i.e., good command of verbal and written English)
- Academic and Professional Qualifications:
- Bachelor’s degree in computer science/IT
- Any relevant IT certification would be a plus
- Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.

📌 Contractor (Pune)
🏢 Harris Computer Systems
📍 Pune