08 Sep
|
Aditya Birla Group
|
Maharashtra
08 Sep
Aditya Birla Group
Maharashtra
Designation:
Location: India Maharashtra G-Corp Tech Park, Thane
Organization: Financial Services
Job Purpose
- Key Responsibilities
- Provide accurate resolutions within defined TAT and quality standards.
- Coordinate with internal teams and external partners for closure of customer concerns.
- Ensure adherence to productivity, SLA, and quality targets.
- Deliver first-time-right resolutions and minimize repeat customer contacts.
- Maintain updated knowledge of products, policies, and processes.
- Key Performance Indicators (KPIs)
- Productivity Targets
- SLA / TAT Adherence
- First Response & Resolution Timeliness
- First Time Resolution (FTR)
- Quality Scores
- Customer Satisfaction (NPS)
- .
📌 Customer Service Manager (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra