Job Description:- Key Responsibilities
- Platform Administration
- Administer and maintain ServiceNow instances, ensuring high availability and performance.
- Manage users, groups, roles, and access controls.
- Configure and maintain forms, fields, notifications, assignment rules, SLAs, and workflows.
- Monitor platform health, scheduled jobs, integrations, and system performance.
- Support ServiceNow upgrades, patches, and release management activities.
- Maintain platform security, governance, and compliance standards.
- ITSM and Process Support
- Administer and support:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- CMDB
- Ensure adherence to ITIL best practices.
- Support process improvements and platform optimization initiatives.
- User Support and Operations
- Provide L2/L3 support for ServiceNow-related issues.
- Troubleshoot platform, access, workflow, and notification issues.
- Manage platform incidents and service requests within agreed SLAs.
- Coordinate with ServiceNow developers,



business stakeholders, and support teams.
- Reporting and Governance
- Create and maintain reports, dashboards, and performance metrics.
- Monitor data quality and CMDB health.
- Support audit, compliance, and governance requirements.
- Maintain platform documentation, knowledge articles, and standard operating procedures.

Required Skills:
- Robust experience administering the ServiceNow platform.
- Hands-on experience with:
- User and Role Administration
- Access Controls (ACLs)
- Service Catalog Administration
- CMDB Administration
- Knowledge Management
- Reporting and Dashboards- Flow Designer
- Update Sets
- Understanding of ServiceNow architecture and data model.
- Experience with platform upgrades and release management.
- Basic scripting knowledge (JavaScript, Business Rules, Client Scripts) is desirable.
- Familiarity with REST/SOAP integrations.
- Process Knowledge
- Strong understanding

📌 Senior Executive (Maharashtra)
🏢 Microland
📍 Maharashtra