What are we looking for?:
Claims (Claim Payouts/Registration/Unclaimed & Suspense) department conducts required daily claims registration and processing of claim payout. It includes daily claim decision payout and MIS tracking.

As an Associate Manager, the role involves monitoring data and creating payouts. It includes performing quality checks, ensuring adherence of the regulatory norms and coordinating with cross functional departments.

What does the job entail?:
1) Initiating payout data and sharing it with the respective stakeholder as per the pre-defined TATs.

2) Managing communications with the stakeholders as per the pre-defined guidelines.

3) Tracking and handling payout cases which are on hold and provide resolution.

4) Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).



Authorizing and tracking pay-outs for the smooth flow of the entire process.

5) Handling complex cases to ensure customer satisfaction.

6) Handling query box

7) Quality checking

IRDA MIS and Quarterly reports

Work Experience:
3-10 Years

Essential Qualification:
Graduate

Preferred Skills:
- Educational Qualification: Minimum Graduate/ Post Graduate.
- Work Experience: 3 years’ experience.
- Product and Process knowledge along with awareness of internal systems.
- Awareness of Life Asia System.
- Interpersonal skills.
- MS Office. (Excel, PowerPoint and etc.)
- Data Management.
- Presentation skills.
- Robust analytical abilities.

📌 Associate Manager (Mumbai)
🏢 HDFC Life
📍 Mumbai