To provide APIs support interfacing with Channels and Payments applications.
Manage incident and service request as lodged on ITSM tool. Manage drills

RESPONSIBILITIES
Provide support to the Application Support team for API-related activities
Work on bug identification, analysis, and resolution
Offer hands-on support for APIs and related integrations
Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux
settings
Coordinate with third-party vendors and cross-functional application teams as
required
Perform operational checks (daily, weekly, monthly) in line with IT process
guidelines
Prepare and publish weekly, monthly, and ad-hoc reports based on business
requirements
Review incident reports and identify opportunities for automation
Update and maintain SOPs and user manuals as needed
Collaborate effectively within a hybrid team setting
Proactively identify application vulnerabilities and engage security
teams/vendors for remediation

QUALIFICATIONS

Qualifications: Bachelor's degree in Computer Science, Information Technology,
or related field.

Experience: 3 to 5 years

📌 Application Support Engineer Thane
🏢 CSB Bank
📍 Thane