Role Objective

We are seeking a highly organized and proactive Operations & Customer Coordination Executive to manage the critical post-sales lifecycle. In this role, you will be the vital bridge between our customers, sales agents, accounts, and legal teams. You will own customer documentation, maintain data integrity in our CRM, and ensure a seamless onboarding and registry process for every client.

Key Responsibilities

1. Customer Relationship & Document Management
- End-to-End Documentation: Own the collection, verification, and maintenance of customer files, including booking forms, agreements, receipts, and KYC compliance documents.
- Client Onboarding: Act as the primary point of contact for customers post-sale, guiding them through agreement signings and coordinating registry schedules.
- Payment Tracking: Monitor payment timelines, update accounts, and gently but professionally follow up with customers regarding due payments and reminders.

2. Operational Support & Reporting
- Data Integrity:



Keep our CRM database flawlessly updated and generate daily MIS reports to give leadership clear visibility into operational progress.
- Cross-Functional Coordination: Serve as the central hub of communication, aligning workflows between the Sales, Accounts, Legal, and Site teams to prevent bottlenecks.

What We Are Looking For (Skills & Qualifications)
- Tech-Savvy Organizer: Advanced proficiency in MS Excel and MS Office tools, with hands-on experience managing CRM software.
- Flawless Communicator: Robust verbal and written communication skills with the ability to maintain professionalism, even during tough payment follow-ups.
- Detail-Oriented: Exceptional organizational skills with a proven track record of handling high-volume legal or financial documentation without errors.
- Problem Solver: A proactive mindset capable of managing tight registry timelines and coordinating across multiple internal departments.

Position Details
- Location: Indore, Madhya Prades

📌 Back Office Executive (Indore)
🏢 Modur United Bharat
📍 Indore