Job Description: The primary role of the job is to coach and mentor the Assistant Managers to ensure that they meet scorecard performance on a monthly basis. They work with a team of other Lead Assistant Managers to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.

Essential Overview:
- Operational Efficiency
- Provide effective coaching and feedback to Assistant Managers that enable them to improve their performance
- Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
- Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Communicates productivity expectations, balance workload (e.g., daily team meetings to discuss new updates),



monitor efficiency and initiate control measures to minimize variances in workload over time
- People Management
- Ensures the team's understanding and use of information system capability and functionality
- Create a positive work setting by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
- Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
- Client Satisfaction
- Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality
- Handle client feedback and escalations.

Client Interactio

📌 Lead Assistant Manager (Pune)
🏢 EXL Service
📍 Pune