In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Role

Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers. The CSR will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus product.
- Qualifications
- Minimum Diploma or Graduation
- 3+ years of experience in customer service
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customers around the globe
- Strong customer handling skills and active listening
- Ability to communicate clearly and professionally, both verbally and in writing.
- Soft Skills
- Willingness to work in a fast paced and challenging work environment.
- Ability to multi-task, prioritize, and manage time effectively.




- Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
- Willing to go the ‘extra mile’ and to view customer excellence as a personal objective.
- Excellent oral and written communication skills.
- Ability to find a solution for or to deal proactively with work-related issues.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Possess a robust work ethic and a team player.
- Responsibilities
- Answer incoming calls, Chats and cases via Support portal
- Create / Triage cases and route it to the appropriate team
- Resolving all Account, Contact & License related quires
- Review and resolve customer issues related to account administration, contract entitlements, product registration, web-based support access, etc. by adhering to Ruckus Policy and Procedures
- Liaise between IT and Customer on complicated Licensing issues
- Liaise between Logistics and Customer on RMA cases
- Generate clear and concise

📌 Customer Account Rep Ii (Bengaluru)
🏢 Vistance Networks
📍 Bengaluru