Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Job Summary:
Key Responsibilities:
Act as a Level 3 escalation point for Zscaler-related incidents, changes, and performance issues.

Lead architecture, deployment, configuration, and integration of Zscaler solutions (ZIA, ZPA, ZDX).

Work closely with security architects, networking teams, and end-user services to ensure successful rollout and ongoing support of Zscaler services.

Optimize Zscaler policies and configurations for security, performance, and compliance.

Maintain and tune IPSEC/GRE tunnels, PAC files, App Connectors, and ZEN nodes.

Perform Zscaler service upgrades, health checks, and participate in DR/BCP planning.

Collaborate with vendors and Zscaler support for ticket resolution and feature enhancements.

Develop and maintain documentation, standard operating procedures,



and technical runbooks.

Provide mentorship and guidance to Level 1/2 support staff.

Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field—or equivalent experience.

6+ years of experience in IT networking and security, with at least 4 years in a Zscaler role.

Strong hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).

Deep knowledge of network protocols, firewalls, proxy, DNS, VPN, and Zero Trust architecture.

Good understanding of Firewalls.

Experience with cloud and hybrid environments (AWS, Azure, GCP) and integration with Zscaler.

Proficient in traffic analysis tools and techniques (Wireshark, tcpdump, etc.).

Familiarity with Identity Providers (Okta, ADFS, Azure AD) and SAML/SSO integration.

Excellent problem-solving skills and the ability to work independently under pressure.

Preferred Qua

📌 Manager - Cloud & Security Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune