JLL supports the Whole You, personally and professionally.
Account Director - Facility Management (Banking Client)Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned banking client accounts
Build and maintain strong C-level relationships with client stakeholders
Conduct regular client meetings, business reviews, and strategic planning sessions
Ensure exceptional client satisfaction and retention
Service Delivery ManagementOversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives
Monitor service level agreements (SLAs) and KPI performance
Lead incident resolution and crisis management
Business DevelopmentIdentify opportunities for service expansion and contract growth
Develop and present proposals for additional services
Collaborate with sales teams to secure current business opportunities
Conduct market analysis and competitor benchmarking
Financial ManagementManage P&L; responsibility for assigned accounts
Develop and monitor budgets, forecasts, and financial reports
Optimize cost efficiencies while maintaining service quality
Process invoicing and manage contract negotiations
Compliance & Risk ManagementEnsure compliance with banking industry regulations and security requirements
Maintain knowledge of financial services compliance standards
Implement risk mitigation strategies
Coordinate vendor management and due diligence processes
Required QualificationsEducation & ExperienceBachelor's degree in Business, Engineering, or related field
5-8 years of experience in facility management or account management
3+ years of experience serving financial services/banking clients preferred
Technical SkillsStrong knowledge of integrated facility management services
Understanding of banking operations and reg
📌 Account Manager (Mumbai)
🏢 JLL
📍 Mumbai