Lucknow, Uttar Pradesh

Job Summary

Technical Skills

Strong knowledge of:
TCP/IP, DNS, DHCP, NAT

Switching & Routing fundamentals (CCNA-level minimum)

Wireless

Hands-on scripting:
Python (preferred) or any coding background

Experience in automation-driven network operations

Troubleshooting Network performance issues, connectivity, quality issues

Familiarity with:
Network automation frameworks/tools (positive to have)

Soft Skills

Strong analytical and troubleshooting mindset

Strong communication and documentation skills

Ability to handle high-pressure incident scenarios

Structured and process-compliant approach (critical for L2 role)

Experience & Qualification

4-8 years of relevant experience in Network Operations (L2 support)

Bachelor’s degree in engineering (or equivalent)

Certifications:
CCNA mandatory

CCNP / Automation certifications (preferred)

Key Responsibilities

1. To adhere to quality standards,



regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
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📌 Sr Administrator (Lucknow)
🏢 HCLTech
📍 Lucknow