Responsibilities
- To receive inbound calls and counseling engineer aspirants.
- To do outbound calls as per the leads received from support teams
- To counsel prospective students on telephone/IVRs/Online.
- To escalate the prospects/queries, if required on time
- To manage front office desk by resolving student’s face to face queries, if required.
Competencies
- Command on verbal/Written English communication skills
- Telephone handling skills - Voice/Tone/Pitch/Timely Information
- Persuasive skills, Multitasker
- Adaptable, flexible and fast learner
- Self-motivated, High Integrity, Independent & Outside the BOX thinker