We are looking for a result-driven Collection Executive responsible for student fee follow-ups, payment collections, and coordination with finance partners (banks/NBFCs). The role requires strong communication skills, persistence, and the ability to manage multiple accounts efficiently.
Key Responsibilities
1. Fee Collection & Follow-ups
- Call and follow up with students for pending fee payments (full / instalment):
- Ensure timely collection of dues as per payment schedules
- Maintain daily follow-up tracker and update CRM regularly
2. Loan Coordination
- Coordinate with banks/NBFCs for student loan processing
- Assist students in completing loan documentation
- Track loan disbursement status and ensure closure
3. Payment Tracking & Reporting
- Maintain accurate records of:
- Payments received
- Pending dues
- Loan cases in progress
- Share daily / weekly MIS reports with management
4. Documentation & Verification
- Collect and verify required financial documents from students
- Coordinate with internal teams (MIS, Admissions, Finance)
5. Student Relationship Management
- Handle student queries related to payments and loans
- Build trust and ensure a smooth payment experience
- Manage escalations professionally
Key Skills Required
- Strong communication & negotiation skills:
- Ability to handle pressure and targets:
- Valuable knowledge of collections & receivables process:
- Basic understanding of education loans / NBFC processes:
- Proficiency in CRM tools & MS Excel
Eligibility Criteria
- Graduate in Commerce / Finance / Business (preferred)
- 1-3 years experience in:
- Collections / Recovery / Accounts Receivable
- BFSI / Education / EdTech industry preferred