Job Title: Customer Service Representative

Location: REWA

Job Summary

Key Responsibilities

Resolve customer complaints in a professional and timely manner.

Provide accurate information about company products and services.

Maintain customer records and update information in the CRM system.

Follow up with customers to ensure issues are resolved.

Coordinate with internal departments to resolve customer concerns.

Achieve customer satisfaction and service quality targets.

Prepare daily and monthly customer service reports.

Maintain confidentiality of customer information.

Perform other duties assigned by the reporting manager.

Required Qualifications

Bachelor's degree or equivalent.

0-3 years of experience in customer service, BPO, or a related field.





Excellent verbal and written communication skills.

Basic knowledge of MS Office (Word, Excel, Outlook).

Experience with CRM software is an advantage.

Strong problem-solving and interpersonal skills.

Ability to work under pressure and in a team environment.

Key Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Active Listening

Computer Proficiency

Teamwork

Positive Attitude

Working Hours

As per company policy and business requirements.

Salary & Benefits

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
- Commuter assistance

Work Location: In person

📌 Csr (Customer Service Representative) (Rewa)
🏢 MEASTO INFRA
📍 Rewa