08 Sep
|
F9 Infotech It Solutions Private
|
Kochi
08 Sep
F9 Infotech It Solutions Private
Kochi
Role Title
Service Delivery Manager - Public Cloud Managed Services
Experience
5-8 Years
Role Objective
Lead the end-to-end delivery and governance of F9 Infotech’s Public Cloud Managed Services engagements across Public Cloud Platform. The Service Delivery Manager will be responsible for ensuring operational excellence, SLA compliance, customer satisfaction, and commercial success while acting as the primary point of contact for customers, internal delivery teams, and technology partners.
Key Responsibilities
- Own the overall delivery and operational governance of assigned Public Cloud Managed Services engagements.
- Serve as the primary customer interface for service reviews, governance meetings, escalations, and strategic discussions.
- Ensure contractual SLAs, KPIs, and service commitments are consistently achieved.
- Manage day-to-day service delivery across Cloud Operations, Security, DevOps, and Project teams.
- Drive major incident management and ensure timely stakeholder communication and service restoration.
- Review and approve Root Cause Analysis (RCA)
reports and track corrective and preventive actions.
- Coordinate onboarding and transition of recent customers and cloud workloads into F9 Managed Services.
- Oversee cloud deployment, migration, disaster recovery, modernization, and optimization activities delivered as part of F9 engagements.
- Monitor service performance through dashboards, SLA reports, risk registers, and action trackers.
- Conduct Monthly Service Reviews (MSR), Quarterly Business Reviews (QBR), and executive presentations.
- Identify and drive service improvement initiatives related to automation, governance, security, and cost optimization.
- Manage customer expectations, scope boundaries, assumptions, dependencies, and change requests.
- Support contract renewals, upsell opportunities, and proposal development in collaboration with Sales and Presales teams.
- Ensure billing accuracy, revenue realization, and overall engagement p
📌 Service Delivery Manager (Kochi)
🏢 F9 Infotech It Solutions Private
📍 Kochi