JLL supports the Whole You, personally and professionally.
Title Asst Manager - Soft Services
Business unit IFM
Reporting to Manager - Soft Services
Key stakeholders IFM
Direct Reports Team consisting of
1. Senior Executive and Executives Soft Services
Duties & Responsibilities What this job involves
- To provide administrative support to the Facilities Management team at assigned Facilities.
- To ensure timely and accurate completion FM reports pertaining to assigned Facilities
- Be accessible for escalation of all FM related issues
- Oversee the Helpdesk work process
- Provide management advice to Helpdesk operators for escalated issues
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Oversee the Mailroom process.
- Provide management advice to Helpdesk operators for escalated issues
- Oversee the Front Office function
- Ensure visitors are promptly attended by the Front Office Executives (FOE)
- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
- Oversee the Housekeeping Services
- Overall service delivery assessment of HK vendor.
- Coordination meetings with vendor for resolution of service issues
- Oversee Cafeteria Services
- Ensure that the caterers are maintaining highest standards of hygiene in the services area
- Ensure that the quality and quantity of the food supplies are meeting the requirements
- When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
- Overall coordination with all service providing vendors.
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in
📌 Facility Executive (Pune)
🏢 JLL
📍 Pune