About the Role

Key Responsibilities:
- Customer Support_

Respond to pre-sales and post-sales inquiries
Guide customers through theme installation and setup
Maintain professional, transparent, and solution-oriented communication
- Technical Support_

Assist customers with:
Theme installation & activation
Demo content import
Plugin compatibility issues
Basic layout adjustments
WooCommerce setup (if applicable)
Identify whether issues are theme-related or due to third-party conflicts
Provide step-by-step troubleshooting guidance

Documentation & Coordination
Maintain FAQs and internal documentation
Report recurring technical issues
Coordinate with developers for advanced bug resolution
Ensure timely resolution of customer tickets

Required Skills:
Technical Skills:




Strong knowledge of WordPress dashboard
Understanding of themes and plugins
Basic knowledge of HTML & CSS
Familiarity with cPanel and FTP
WooCommerce knowledge (preferred)

Communication Skills:
Strong written English
Ability to explain technical concepts in simple language
Professional and customer-focused approach

Experience
1-2 years of experience in WordPress support
OR
Freshers with strong practical WordPress knowledg

Expectations
Ability to manage multiple support tickets efficiently
Maintain 12-24 hour response time
Comfortable working with international clients

Work Location: In person

📌 Wordpress Theme Support Executive (Nagpur)
🏢 Vowel Web
📍 Nagpur