Job Title:Front Office Executive

Department:Front Office

Job Summary:
The Front Office Executive is the first point of contact for guests, responsible for delivering exceptional customer service, handling check-ins and check-outs, managing reservations, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities:
1. Guest Handling & Service

Welcome guests warmly and ensure a positive first impression.

Handle check-in and check-out procedures efficiently.

Address guest queries, requests, and complaints professionally.

Maintain high levels of guest satisfaction.

2. Reservations & Coordination

Manage room bookings, cancellations, and modifications.

Coordinate with housekeeping for room readiness.

Communicate with other departments to ensure smooth operations.

3. Front Desk Operations

Maintain guest records and documentation.

Handle billing, invoicing, and payment processing.

Operate PMS (Property Management System).

4. Communication

Provide accurate information about hotel services, facilities, and local attractions.

5.



Upselling & Revenue

Promote room upgrades and hotel services.

Maximize occupancy and revenue opportunities.

6. Compliance & Grooming

Follow SOPs and company policies.

Maintain professional appearance and grooming standards.

Ensure security and confidentiality of guest information.

Qualifications & Skills:
Bachelor’s degree / Diploma in Hotel Management or related field.

1-4 years of experience in Front Office / Guest Relations.

Excellent communication and interpersonal skills.

Basic computer knowledge and PMS systems (like Opera, IDS, etc.).

Customer-focused attitude and problem-solving skills.

Key Competencies:
Communication Skills

Guest Handling

Multitasking Ability

Attention to Detail

Professionalism

Time Management

Salary & Benefits:
Competitive salary

PF benefits

Duty meals

Accommodation

Incentives / service charge

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹32,000

📌 Front Office Executive (Jagdalpur)
🏢 Sterling Holidays
📍 Jagdalpur