Job Description: Front Desk Executive

Organization: Pulse Care Hospital

Location: Bardhaman, West Bengal

Employment Type: Full-time / Rotation Shifts

Application Deadline: 25th March 2026

Job Summary

Pulse Care Hospital is seeking a skilled, patient-oriented Front Desk Executive to join our administrative team in Bardhaman. As the first point of contact, you will be responsible for creating a positive first impression, managing patient flow, and ensuring that all administrative front-office tasks are handled with precision and empathy.

Key Responsibilities
- Patient Relations: Greet patients and families upon arrival; guide them through the registration, admission, and discharge processes.
- Inquiry Management: Professionally handle all incoming calls and walk-in inquiries regarding doctor schedules, hospital services, and department locations.
- Appointment Coordination: Manage the OPD (Outpatient Department) calendar, book appointments, and send reminders to patients.
- Data Management:



Accurately enter patient information into the hospital management system and maintain physical files with strict confidentiality.
- Billing & Documentation: Assist with initial billing inquiries, collect consultation fees, and coordinate with the insurance/TPA desk for cashless queries.
- Queue Management: Monitor the waiting area to ensure a smooth flow of patients and keep them informed about any delays in doctor availability.

Qualifications & Requirements
- Education:BHM (Bachelor of Hospital Management) or Graduate in any stream.
- Experience:Fresher (No prior experience required; we provide comprehensive on-the-job training).
- Technical Skills:
- Basic proficiency in Microsoft Excel and Word.
- Communication Skills:
- Fluent in Bengali.
- Working knowledge of English (for documentation and formal communication).
- Soft Skills:
- Strong interpersonal skills and an empathetic "patient-first" attitude.
- Ability to remain calm and multitask during peak OPD hours.
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📌 Front Desk Executive (Purba Bardhaman)
🏢 PULSE CARE HOSPITAL
📍 Purba Bardhaman