The Service Coordinator will be responsible for managing customer service interactions through IVR calls, ensuring smooth ticket logging, query resolution, and effective coordination with internal teams. This role requires robust communication, organizational, and problem-solving skills to deliver excellent service and maximize ticket closure rates.

Key Responsibilities
- Handle IVR service calls and log tickets for all incoming requests.
- Transfer calls to the appropriate department for resolution.
- Manage queries and escalation calls, ensuring timely resolution and conducting follow-ups with internal teams when needed.
- Handle installation-related calls and coordinate with the technical team.
- Conduct callback services to update customers and close tickets accordingly.




- Maintain internal coordination with cross-functional teams to ensure smooth service delivery.
- Prepare and maintain MIS reports for service calls, escalations, and ticket closures.

Requirements:
- Strong communication and interpersonal skills.
- Ability to multitask and manage service escalations effectively.
- Experience in customer service, call handling, or coordination roles preferred.
- Proficiency in maintaining records and preparing MIS reports.
- Problem-solving mindset with attention to detail.
- Strive to maximize ticket closure rates by proactive follow-ups and efficient handling.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Co-ordinator (Kharadi)
🏢 Aadrika Automation (OPC
📍 Kharadi