Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that
drive advantage for the world’s leading businesses. We are at the heart of
progress; with proven expertise and a continuous flow of AI-powered insight,
enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human
progress. Join us and experience a adaptable, supportive workplace where your
well-being is prioritized and your potential can thrive.

The Role

Job Description

What you will do :

Service Management & Operations
Ensure services are delivered in line with agreed SLAs, KPIs, and contractual
obligations.
Monitor service performance and drive corrective actions for SLA deviations.
Lead Incident, Problem, Change, and Service Request Management processes.
Ensure timely resolution of major incidents and minimize business impact.
Root Cause Analysis - RCA Submissions
Drive operational efficiency and service quality improvements.





Governance & Customer Management
Conduct weekly, monthly, and quarterly service reviews with customers.
Prepare and present service performance reports, dashboards, and executive
summaries.
Act as the primary escalation point for service delivery issues.
Maintain solid customer relationships and ensure customer satisfaction
targets are achieved.

ITIL Process Management
Govern ITIL processes including:
Incident Management
Problem Management
Change Management
Request Fulfillment
Asset & Configuration Management
Service Level Management
Ensure adherence to organizational and customer compliance requirements.

Risk, Compliance & Audit
Identify operational risks and drive mitigation plans.
Ensure audit readiness and compliance with regulatory/customer requirements.
Track and manage open audit observations and service improvement initiatives.
Support security, vulnerability, and compliance remed

📌 Service Coordination Noida (India)
🏢 Kyndryl
📍 India