Advantages:
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Paid time off
Vision insurance

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service as well as maintaining proficiency with the daily schedule of our technicians. You are responsible for scheduling service calls and managing and monitoring the daily service schedule to meet customer & company requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:
Receive incoming calls in a skilled and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in the schedule with customers and service technicians




Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
Perform other duties as needed which may include cross-training in related positions
Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies
Manage and Monitor Technicians via GPS software
Assist and provide support for Service Technicians
Obtain permits and other necessary documents required based on job specifications
Enter customer data in the computer
Answer a high volume of incoming calls
Deliver call scripts with an authentic cadence; be transparent, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be skilled and establish customer rapport, encouraging repeat business
Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management

📌 Customer Service Representative Salem
🏢 Mr. Rooter Plumbing
📍 Salem