The Service Operator I is expected to be receptive to Continuous Improvement initiatives and start to contribute their own ideas for improving the Service. They should be able to identify tickets that have not lead to customer success and raise them in team meetings or escalate them.

Service Request Processing
- Understand our Service Operations processes
- Identify that a ticket is a request for a particular process
- Carry out the process accurately
- Deal with most process deviations and escalate when unable to
- Defining, creating and implementing new Service Requests
- Communicate with wider team members about new Service Operations Processes and help to document and standardise them such that they can be routinely handled by any Service Operator
- With support from the team, analyse and document new processes
- Help improve and suggest ideas for existing Service Requests, including assisting with Service Request automations
- Identification of Service Operation Processes




- Build relationships with wider team and start to understand opportunities to bring Service Requests into Servicing Team
- Other general responsibilities
- Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied
- Working within a team environment - helping colleagues to achieve team goals
- Through IT Service Management tooling to collect information relating to client requirements pertaining to service requests
- Undertake administrative tasks needed to deliver support services to the clients
- Escalating/engaging with Technical Support, Development, Client Setting Management and Service Delivery Management teams as required
- Have a basic awareness knowledge of some business processes and associated products which Verisk sells to help clients deliver their business processes
- Developing an understanding of customers’ business and operational environment
- Assisting with the creation of help centre articles and interna

📌 Service Operator I (Hyderabad)
🏢 Ignite Insurance Systems
📍 Hyderabad