1. Client Relationship Management
- Welcome clients after they book décor services
- Understand their vision, theme, budget, and preferences:
- Build trust and maintain a friendly, qualified relationship
- Act as the main point of contact throughout the journey

2. Understanding & Translating Client Vision
- Discuss themes like royal, boho, mínimal, traditional, destination weddings:
- Convert ideas into actionable décor plans
- Share mood boards, samples, and references
- Ensure alignment between client expectations and execution

3. Communication & Updates
- Provide regular updates to clients
- Handle queries, changes, and last-minute requests
- Coordinate between internal teams and clients
- Keep communication clear and proactive

4. Budget & Upselling
- Help clients stay within budget
- Suggest value-added décor elements (e.g., LED walls, floral installations, customized backdrops)
- Upsell premium options without being pushy

5.



Problem Solving & Crisis Management
- Handle unexpected issues like:
- Weather problems (especially outdoor weddings)
- Vendor delays
- Design changes
- Quickly find solutions while keeping clients calm

6. Ensuring Client Satisfaction
- Make sure the final décor matches or exceeds expectations
- Take feedback during and after the event
- Resolve complaints professionally
- Aim for positive reviews and referrals

7. Post-Event Follow-Up
- Collect feedback and testimonials
- Share event photos/videos with clients
- Build long-term relationships for future events

8. Process Improvement
- Analyze what worked well and what didn’t
- Suggest improvements for future weddings
- Help refine service packages

Pay: ₹9,631.81 - ₹20,372.28 per month

Work Location: In person

📌 Customer Relationship Executive (Noida)
🏢 Satinhues Events
📍 Noida