Job Summary:
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information about products, services, and treatments.
- Understand customer needs and offer suitable solutions through consultative selling.
- Build and maintain strong relationships with customers.
- Address customer queries, concerns, and complaints effectively.
- Maintain records of customer interactions and follow-ups.
- Coordinate with internal teams to ensure smooth service delivery.
- Ensure high levels of customer satisfaction and retention.
Required Skills & Qualifications:
- Basic medical understanding (D. Pharma, Life Sciences background, or similar exposure will be preferred).
- Strong customer support and service-oriented mindset.
- Ability to handle consultative selling and patient-focused conversations.
- Excellent communication skills (Hindi, Punjabi & English preferred).
- Empathy and patience while dealing with customers.
- Good listening and problem-solving skills.