Provides front-line, supervision to a Service Desk team.
- Within defined operational guidelines, completes technical and administrative tasks.
- Ensures compliance with established Service Desk and company standards, policies and procedures.
- Assigns tasks and verifies accuracy of work, establishes deadlines for completing assignments, provides training and guidance and may spend a portion of time performing the work of the team.
- Monitors daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service.
- Evaluates team members against operational goals and transactional success measures.
- Involves higher level management in decisions and issues that require additional experience or are particularly complex.

Required Qualifications
- Bachelor's Degree or equivalent work experience required.
- Typically has 4-6 years of experience in Service Desk Support.
- Fluent business English skills (Written and spoken).

📌 Supervisor Service Desk (Hyderabad)
🏢 Diebold Nixdorf
📍 Hyderabad