Description:
About the Team
- WTW Certificate center is responsible for processing requests for Certificates of insurance and Auto Identity cards for renewal, recent accounts, midterm request. We manage 7K+ clients. 3-4.0 million certificates and auto Identity cards processed annually. Our dedicated Centres in Nashville, Tennessee; Manila, Philippines and Mumbai, India take care of new client set-up, renewals and midterm requests

Job Summary:
- Issuance of certificate of Insurance, Auto Identity cards midterm and renewals
- Understand the client/office requirement, review guidelines for approval, process certificates using certificate processing systems and issue the certificate
- Should be proficient to handle account set-up/acquisitions as required
- Certified to process independently on complex accounts/work type
- Actively participate in the cross-centre market huddles and provide update/insights
- Flexible to work/move cross team within the process
- Identify opportunities for account simplification and waste reduction




- Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics

Role Description and responsibility:
- Deliver as per the Key Performance Indicator defined for the role. To always maintain set Accuracy/quality, standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement.
- Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
- Active engagement with stakeholders to ensure effective delivery of service to our clients
- Schedule adherence and punctuality
- To develop excellent understanding of Processing systems quickly
- Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

Skills:
- Good interpersonal skills
- Excellent written and verbal communication skill
- Microsft Office -

📌 Insurance Certificate Operations (Mumbai)
🏢 WTW
📍 Mumbai