1. Monitor complaint management which is delivered through SDE & BA.
- 2. Monitor BA’s performance and make POA for improvement
- 3.To monitor all escalated complaints personally till closure
- 4.Meeting customer in case of major failure and ensure the complaint is resolved to customer’s satisfaction
- 5.Coordinating with material group for the indents placed by SDE
- 6.To deliver RT, DT & PMS adherence as per division’s target
- 7.To ensure adherence to processes laid by division for service delivery
- 8.To effectively implement & drive the recent initiatives assigned by division from time to time
- 9.To ensure that warranty is redeemed in time and thereby minimize cost of operation
- 10.To analyze and eliminate repeat complaints by finding root cause
- 11.To ensure safety is practiced by SDEs and associates
- 12.To ensure the team is properly trained for delivering the services

Short Info
- Posted: 0 day(s) ago
- Location: BSH-Sakinaka
- Qualifications: Diploma/ BE/ B.Tech
- Experience: 9 Years - 0 Months To 14 Years - 0 Months

📌 Service Delivery (Saki Naka)
🏢 Blue Star India
📍 Saki Naka