Overview:
Roles & Responsibilities:
- Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM || 11:00 AM to 08:00 PM
- Be a product expert, assisting new and existing professionals with queries related to our offerings.
- Handle unresolved questions and escalate issues when necessary.
- Identify and execute sales opportunities where applicable.
- Ensure all Customer Success KPIs are consistently met.
- Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
- Maintain high levels of service delivery and customer satisfaction.

Required Skills:
- Strong proficiency in spoken and written English, with a clear and confident communication style.
- Excellent problem-solving and selling skills.
- Proficient in using laptops/computers with above-average typing speed.
- Exceptional attention to detail and organizational skills.
- Highly driven and motivated with a strong work ethic.
- Eagerness to learn and grow within the company.
- Self-starter with the ability to work independently and as part of a team.What We Offer:




- 5 days work week with 2 off days
- Performance-based bonus payout, Learning & Development Opportunities with individual learning budget
- 40 paid days off

Corporate gym pass
- Quarterly townhall socials
- Monthly company lunches
- Fully stacked snacks counter
- Skilled growth and development opportunities with personal L&D; budget
- Healthcare insurance for you, upgradable to cover your family if you wish

About the Company

Here at the Company, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Company is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most

📌 Customer Experience Agent (Bengaluru)
🏢 Shinewell
📍 Bengaluru