Accountabilities:
Key activities
Corporate Customers - New / Existing (All Customers)
- Identify and develop potential, sustainable customer relationships
- Develop and maintain strong existing corporate customer relations and loyalty
- Respond to corporate customer RFI, RFQ (Request for Information, Request for Quote) and Tenders for industrial Projects Respond to corporate customer needs/enquiries/complaints
- Management Team
- Generate reports for management team for Industrial Project, South India
- Map all the identified Key Accounts for the vertical / region.
- Profile business potential of the designated accounts.
- Understand the customer’s business requirements & position Industrial Project services accordingly. Create tailor made solutions as required.
- Set up processes for maintenance of existing customers with the help of the vertical head.
- Create a detailed customer plan for each customer in the portfolio.
- Develop & Maintain all commercials & SOP’s for each customer in the portfolio.
- Ensure regular updation in Danzsale.




- Monitoring business performance against budget on a monthly basis.
- Identify business opportunities and device strategy with the support of the Head - Project Development & implementation.
- Organize QBR’s for all customers in the portfolio
- Grow Business based on the target set for each of the customer as per the strategy.
- Prepare monthly report on customer performance & future trends & submit to the vertical head & RSM.
- Set up Operation Escalation Matrix & communicate the same to the customers.
- Keep customers informed of organizational and industry changes relevant to the product.

People - Management
- Develop a high performance service culture within the functional department. Plan, organize and direct an productive and effective functional department.
- Develop IKOs/KPIs with team members and monitor individual performance.
- Conduct performance appraisal.
- Manage the allocation of appropriate resources and commitme

📌 Business Development Manager (Mumbai)
🏢 Dhl
📍 Mumbai