Responsibilities
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members

Skills and qualifications
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver explicit, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service





Preferred qualifications
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role

Job Types: Full-time, Permanent

Pay: ₹8,415.66 - ₹33,809.01 per month

Work Location: In person

📌 Help Desk Support (Puducherry)
🏢 Guardian management services
📍 Puducherry