1.Patient Counselling

Counsel patients for:
- Cataract surgery
- LASIK / Refractive surgery
- Retina procedures
- Other ophthalmic treatments
- Explain diagnosis, treatment options, benefits, and risks in easy language
- Address patient fears and objections
- Guide patients on procedure selection

2️ Conversion & Revenue Support
- Convert walk-in and referred patients into surgical cases
- Share package details and payment options
- Coordinate with billing team for estimates
- Achieve monthly surgery conversion targets

3️ Patient Coordination
- Coordinate pre-operative investigations
- Schedule surgery dates
- Ensure completion of consent forms
- Maintain smooth patient flow between departments

4️ Relationship Management
- Build trust with patients and attendants




- Handle patient queries and complaints politely
- Ensure high patient satisfaction scores
- Follow up with pending surgical patients

5️ Documentation & Reporting
- Maintain counselling records in HIS/CRM
- Track conversion data
- Prepare daily/weekly reports
- Maintain counselling register

6️ Cross-Functional Coordination

Work closely with:
- Ophthalmologists
- Optometrists
- Front office
- Billing team
- OT team
- Call Centre

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
- Paid sick time

Work Location: In person

📌 Eye Counsellor (Navsari)
🏢 Rotary Eye Institute
📍 Navsari