Key Responsibilities:
- Communicate professionally in Hindi and English as per customer preference
- Maintain accuracy and quality in written communication and issue resolution
- Support customer queries while following defined operational processes and quality standards
- Maintain productivity, typing accuracy, and response quality expectations
- Coordinate with internal teams for issue escalation and resolution when required
- Ensure timely handling of customer requests and operational tasks

Job Requirements:
Qualifications:
- Minimum qualification: Higher Secondary or equivalent
- Strong written and verbal communication skills in Hindi and English
- English proficiency equivalent to Versant Level 3 or 4 preferred
- Accuracy in written communication with positive grammar and sentence construction skills




- Typing speed of 40 words per minute with high accuracy preferred
- Good system navigation and computer handling skills
- Laptop/Desktop with minimum 5 MBPS internet speed required
- Ability to work in a fast-paced Work From Office (WFO) environment

Why Join Fusion CX?:
- Work in a high-demand customer service job in Durgapur with structured operational support
- Develop communication, typing, and operational coordination skills
- Be part of a collaborative workplace focused on performance and learning
- Opportunity to work with customer support technologies and hosted operational platforms
- Explore long-term career opportunities in customer support and operations

📌 Customer Service Associate (Durgapur)
🏢 Fusion CX
📍 Durgapur