Key Responsibilities
- Problem Solving: Identify customer needs, troubleshoot issues, and provide accurate solutions using our internal database.
- Data Accuracy: Document all interactions clearly in the CRM system to ensure seamless follow-up.
- Multitasking: Manage 2-3 simultaneous chat windows while maintaining a fast response time (TAT).
- Quality Compliance: Follow standard operating procedures (SOPs) to ensure every response meets company quality and "Tone of Voice" standards.
- Age criteria 18 to 29 years