Company: Chalo Online, Indore
Location: Indore, Madhya Pradesh
Employment Type: Full-Time

About the Role

We are looking for a dedicated and tech-savvy Customer Support Executive to join our growing team. In this role, you will be the face (and voice) of our company, helping our users navigate technical hurdles and ensuring they have a seamless experience with our services.

If you are a natural problem-solver who enjoys deconstructing complex issues and explaining them in easy terms, we want to hear from you.

Key Responsibilities
- Communication: Maintain a high level of professionalism and clarity in all interactions to ensure customers feel heard and supported.
- Documentation: Accurately log customer interactions and escalate complex technical bugs to the specialized product team.
- Feedback Loop: Identify recurring patterns in customer issues and suggest improvements for our software or processes.

Required Skills & Qualifications




- Experience:1 to 3 years of proven experience in a Customer Support or Technical Support role.
- Communication: Exceptional verbal and written communication skills. You should have clear speech and the ability to articulate technical steps to non-technical users.
- Tech-Savviness: Solid understanding of mobile operating systems (iOS/Android) and general software functionality.
- Problem-Solving: Strong analytical skills; you should be able to think on your feet and find creative solutions to user frustrations.
- Soft Skills: High emotional intelligence, patience, and the ability to remain calm under pressure.

Preferred Qualifications
- Experience in the [ FinTech / SaaS / E-commerce] sector.
- Basic understanding of app permissions and software update cycles.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Indore)
🏢 Chalo Online
📍 Indore