Key Responsibilities

1. Reception & Patient Assistance
- Greet patients, attendants, and visitors courteously and warmly.
- Assist with registration, billing, and the consultation process.
- Provide explicit and accurate information regarding:
- Services such as Lab, Pharmacy.
- Doctor availability, consultation timings, and costs.
- Direct walk-in patients appropriately to the correct department or doctor.

2. Doctor’s Assistance
- Ensure cleanliness and availability of supplies in the OPD.
- Escort doctors, and provide refreshments (200 ml Mineral Water, Tea/Coffee upon request).
- Assist doctor during the consultation when required.

3. Appointment & Scheduling Coordination
- Handle appointments (7 am - 10 pm): bookings, reschedules, cancellations.
- Remind patients of upcoming procedures or checkups.
- Follow-up on cancellations, document reasons.
- Make outbound calls for confirmations, and follow-ups before consultations.
- Handle all inquiries and complaints efficiently via phone (both inbound and outbound).
- Respond to queries regarding services, timings, and procedures.




- Maintain and update:
- Appointment trackers (Manual, Excel, or HMS).
- Adhere strictly to the 15-minute SLA for returning missed calls.
- Prioritize urgent matters (e.g., HWC/Priority patients).

4. Patient Registration & Documentation
- Collect and verify:
- ID, referral, and insurance details.
- Ensure accurate data entry into EMR/Hospital Software.
- Provide prescriptions to doctors.
- Coordinate both IPD and OPD processes.
- Keep logs updated for:
- Admissions, Discharges, and OPD attendance.

5. Patient Feedback Collection
- Collect feedback(experience with doctors, staff, cleanliness, and services) through forms, verbal, or digital means.
- Maintain a tracker and submit feedback to the Clinic Coordinator.
- Escalate urgent complaints immediately.

6. Report Collection & Dispatch
- Collect reports from labs, radiology, and follow up on pending reports.
- Notify patients about report av

📌 Front Office Executive (Kolkata)
🏢 BN Clinic 19
📍 Kolkata