Organisation:
- NBD Market hub Pvt. Ltd.

Designation - CRM cum Sales Coordinator

Location - Surat

Work days - Mon - Sat

Timings:
- 10 am - 7 pm

Job Responsibilities:

-
- Coordinate daily with the sales team to ensure smooth execution of field operations.
- Track and follow up on customer orders from booking to dispatch.
- Maintain accurate sales records and ensure timely data updates in the system.
- Assist the Sales Manager with sales planning, performance tracking, and operational support.
- Follow up on pending orders, deliveries, and customer requirements.
- Ensure proper communication flow between sales, warehouse, and accounts teams.
- Support the team in resolving sales-related issues and providing timely updates to management.
- Manage the complete CRM system and ensure accurate customer data is maintained.
- Build and maintain strong relationships with existing and potential clients.
- Track customer interactions and feedback to enhance the customer experience.
- Collaborate with sales, marketing, and support teams to streamline communication.




- Generate and maintain MIS reports (daily/weekly/monthly) on customer interactions, lead status, and follow-ups.
- Monitor CRM campaigns and analyze their effectiveness.
- Ensure all CRM activities are aligned with the company’s customer retention strategies.
- Handle all digital marketing activities for lead generations.
- Co-ordinate with external agencies for any deliverables.

Required Skills & Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field.
- Proven experience in a CRM role, preferably in [industry-specific experience if needed].
- Proficient in any ERP software & CRM tools such as Salesforce, Zoho CRM, or similar platforms.
- Excellent communication and interpersonal skills.
- Robust organizational and multitasking abilities.
- Advanced knowledge of Excel and data visualization/reporting tools.
- Ability to prepare and present MIS reports accurately and timel

📌 CRM Sales Coordinator (Surat)
🏢 NBD Marketing Hub
📍 Surat