A Telecaller is responsible for making outbound calls or receiving inbound calls to engage with customers, promoting products/services, and providing information. They aim to generate sales, gather customer feedback, handle inquiries, and resolve issues while ensuring a positive customer experience. This role requires solid communication skills, patience, and the ability to work with targets or quotas. Typical duties include:
- Making calls to potential or existing customers
- Providing product/service information
- Persuading customers to purchase or subscribe
- Handling customer complaints or queries
- Maintaining records of calls and customer interactions
- Meeting daily/weekly/monthly sales or service goals
- Upselling or cross-selling products/services when applicable